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Having been a PNM recently with a legacy connection, although not an advisor, I think the phone call should go away entirely. I find it hypocritical that we tell parents to let their daughters get their own recommendations, not to helicopter, that on the university level information isn't given to parents unless they have a FERPA waiver from the student, etc, but that some sororities and chapters still tell the legacy relative about a recruitment decision that is ultimately not theirs. It should be the PNM's place to break that news however she chooses to do so, and I don't think the chapter needs to be involved in that process. I understand that the legacy relative is still a sister and it might not be easy news to take, but I think the PNM's right to conduct her own recruitment trumps the legacy's right to hear from that chapter.
More personally, the chapter making that call inserts them into what could be a potentially fraught relationship between the PNM and the legacy relative. Just because mom was willing to write a legacy recommendation doesn't mean mom and daughter are necessarily on good terms, and the chapter letting mom know what happened could strain that relationship further. We just don't know.
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